Jennifer Nason

IS Programmer Analyst – Senior

Support, configure, enhance, and troubleshoot IBM Maximo Application Suite and related enterprise applications across development, test, and production environments.

• Configure and enhance MAS Manage 9.x, including automation scripts, workflows, user interface changes, mobile applications, and reporting.
• Support enterprise integrations including GIS, PeopleSoft, eTime, and other operational interfaces; diagnose application, data, and integration failures.
• Translate business and operational requirements into application configuration, reporting, prototypes, and technical solutions.
• Plan and perform functional, regression, and user acceptance testing for releases, patches, upgrades, and application changes.
• Develop documentation, SOPs, standards, and support materials while coordinating with users, internal teams, and vendors.
• Track environment configuration, software upgrades, licensing, and technical dependencies across the application landscape.

Director of Technology

Led technology strategy and hands-on delivery for a lending organization, supporting loan origination, servicing, customer communications, analytics, infrastructure, security, and third-party platforms.

• Designed and implemented technology solutions spanning loan origination and servicing workflows, APIs, reporting, document processing, customer communications, and operational automation.
• Worked across credit and risk data, external services, databases, telephony / IVR, and internal applications to improve business processes and customer experience.
• Built integrations and automation using PHP, REST, SQL, Python, and third-party APIs, including processes for document intake, collections, and data analysis.
• Produced origination and operational data extracts for analysis and risk evaluation using Oracle and Python.
• Managed infrastructure, system reliability, security, vendors, and technology investment decisions.
• Replaced the organization's IVR platform with an AI-assisted solution, improving call routing while reducing operating costs by approximately $15,000 per month.

Director, Web Development & Management / Lead Web Developer

Led web technology and development initiatives supporting MGM's digital properties, combining team leadership with hands-on architecture, application development, infrastructure, and platform modernization.

• Led developers and content publishers supporting MGM web properties.
• Migrated hosting infrastructure to AWS, reducing monthly server costs.
• Modernized applications and infrastructure, including migration of mgm.com from JSP/Sybase to PHP/Oracle.
• Streamlined marketing-site processes and automated YouTube uploads for copyright detection.
• Developed stargate.mgm.com in PHP/MySQL, contributing to a doubling of traffic within one year.

Additional leadership and development roles include Lead Web Developer at Impress Communications; Senior Director of Technology at SoundBreak.com; Senior Developer / Technical Manager at Spike Inc. / Spike Radio, Inc.; and Developer at News Interactive.